Order & Customer Care Specialist for Growth

Motion Industries (MOT); Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries in Florida is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to questions, provide quotes, and enter orders by phone, fax, email, or walk-in.

The role involves negotiating sale and purchase prices within guidelines, maintaining appropriate inventory levels, expediting backorders, and collaborating with Account Representatives to ensure customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Strong reliability, organization, and attention to detail.
• Good written and verbal communication.
• Proficient with basic computer use and email.

Responsibilities

• Responds to basic customer inquiries regarding products and quotes.
• Places orders by phone, fax, email, or walk-in.
• Influences pricing within policy to maximize gross profit.
• Builds relationships to drive repeat business.
• Manages inventory and ships orders, backorders, and returns as needed.
• Supports Account Representatives to ensure customer satisfaction.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Florida is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to questions, provide quotes, and enter orders by phone, fax, email, or walk-in.

The role involves negotiating sale and purchase prices within guidelines, maintaining appropriate inventory levels, expediting backorders, and collaborating with Account Representatives to ensure customer satisfaction.