Customer Service & Order Fulfillment Specialist

USA MOT Motion Industries, Inc.; Chicago (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. Under close supervision, you will respond to basic inquiries, provide quotes, and process orders via phone, fax, email, or walk-in.

You will help drive profitability by pricing within set parameters and coordinating with Account Representatives to ensure customer satisfaction. The role emphasizes reliability, communication, and strong organizational skills, with

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Strong communication and listening skills required.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and enter orders.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiate sale and purchase prices within parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.

Skills

Reliability

Organization

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Tools

Business systems

Internet research

Email/CRM systems

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. Under close supervision, you will respond to basic inquiries, provide quotes, and process orders via phone, fax, email, or walk-in.

You will help drive profitability by pricing within set parameters and coordinating with Account Representatives to ensure customer satisfaction. The role emphasizes reliability, communication, and strong organizational skills, with