Growth-Focused Order & Customer Care Specialist

Motion Industries (MOT); Williamsport (Lycoming County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare package

401(k)

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. Under close supervision, you will respond to basic product inquiries, provide quotes, and enter orders by phone, fax, email, or walk-in.

You will influence gross profit by negotiating selling and purchase prices within set parameters, adjust non-contract pricing as needed, and build relationships to drive repeat business.

Qualifications

• High school diploma or GED with 0–3 years of related experience.
• Reliable, organized, detail-oriented; able to communicate effectively.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes; handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence Motion Industries' gross profit by negotiating sell and purchase prices within set parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Source products from branch inventory, DC inventory, or supplier inventory and ensure inventory levels.
• Determine cost-effective shipping methods for orders and expediting backorders as needed.
• Handle customer returns and participate in other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Business systems

Email

Internet search

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. Under close supervision, you will respond to basic product inquiries, provide quotes, and enter orders by phone, fax, email, or walk-in.

You will influence gross profit by negotiating selling and purchase prices within set parameters, adjust non-contract pricing as needed, and build relationships to drive repeat business.