Optometry Patient Experience Technician

Physicians Eyecare Group; Wilson (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Paid time off

Professional development opportunities

Free eyeglasses

Job summary

Physicians Eyecare Group in Wilson, NC is looking for a Doctor Technician to enhance patient experiences. The ideal candidate will provide outstanding customer service, efficiently manage patient interactions, and support clinical duties in a collaborative environment.

The role requires strong communication skills and flexibility to work varied hours. Candidates with optical experience are preferred, but a passion for customer satisfaction is essential. Join our team to help shape the future of eye care.

Qualifications

• 2+ years of experience in customer service.
• Ability to communicate effectively with diverse groups.
• Proactive problem-solving skills.

Responsibilities

• Deliver an outstanding patient experience.
• Greet patients and identify their needs.
• Answer inquiries and gather necessary information.
• Schedule and confirm appointments.
• Assist with patient complaint resolution.

Skills

Outstanding customer service

Effective communication

Problem-solving

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Physicians Eyecare Group in Wilson, NC is looking for a Doctor Technician to enhance patient experiences. The ideal candidate will provide outstanding customer service, efficiently manage patient interactions, and support clinical duties in a collaborative environment.

The role requires strong communication skills and flexibility to work varied hours. Candidates with optical experience are preferred, but a passion for customer satisfaction is essential. Join our team to help shape the future of eye care.