Optometry Patient Experience Technician

Physicians Eyecare Group; Murphy (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription coverage

Company paid life and short-term disability insurance

Paid time off increasing with seniority

Professional development opportunities

Job summary

Physicians Eyecare Group is seeking a dynamic Doctor Technician in Murphy, North Carolina to deliver exceptional customer service to patients. In this role, you will ensure smooth transitions between clinical services and retail support, enhancing the patient experience at every touchpoint.

You will collaborate with the clinic team, manage patient interactions, and participate in meeting the company's goals for patient satisfaction. Your experience in customer service and ability to communicate effectively will be crucial for success.

This position offers the opportunity for professional development and benefits, including paid time off and medical coverage.

Qualifications

• 2+ years of experience delivering outstanding customer service.
• Proficient in communication with a diverse group.
• Flexibility in scheduling based on business needs.
• Optical experience is a plus.

Responsibilities

• Deliver an outstanding patient experience through collaboration.
• Greet patients and provide information about products.
• Assist with patient complaint resolution and appointment scheduling.
• Maintain patient confidentiality in accordance with HIPAA.

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

Physicians Eyecare Group is seeking a dynamic Doctor Technician in Murphy, North Carolina to deliver exceptional customer service to patients. In this role, you will ensure smooth transitions between clinical services and retail support, enhancing the patient experience at every touchpoint.

You will collaborate with the clinic team, manage patient interactions, and participate in meeting the company's goals for patient satisfaction. Your experience in customer service and ability to communicate effectively will be crucial for success.

This position offers the opportunity for professional development and benefits, including paid time off and medical coverage.