Optometry Doctor Technician — Elevate Patient Experience

Now Optics; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life and disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Sales commission

Job summary

Physicians Eyecare Group in Durham, NC is hiring a Doctor Technician to provide outstanding customer service and ensure smooth flow from clinical services to retail. You will greet patients, answer inquiries, schedule appointments, and help with product and service information.

We offer flexible, dynamic work environment with medical/dental coverage and growth opportunities. Join a team that values patient experience, privacy, and professional development, with competitive compensation and a

Qualifications

• Associate's degree or higher certification in a related field.
• 2+ years of customer service experience with patients.
• Excellent communication with diverse groups.
• Proactive, flexible, and results-driven.

Responsibilities

• Greet patients and identify needs to ensure a memorable visit.
• Schedule and confirm appointments.
• Answer inquiries and gather necessary information.
• Maintain patient records per HIPAA.
• Collaborate with team to achieve store goals.

Skills

Customer service

Effective communication

Multitasking

Flexible scheduling

Tech-savvy

Optical experience

Education

Associate's degree or advanced certification

Job description

Physicians Eyecare Group in Durham, NC is hiring a Doctor Technician to provide outstanding customer service and ensure smooth flow from clinical services to retail. You will greet patients, answer inquiries, schedule appointments, and help with product and service information.

We offer flexible, dynamic work environment with medical/dental coverage and growth opportunities. Join a team that values patient experience, privacy, and professional development, with competitive compensation and a