Optometry Patient Care Technician

Physicians Eyecare Group; Greensboro (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company paid life and short-term disability

Free eyeglasses

Paid time off

Professional development opportunities

Employee Assistance Program (EAP)

Job summary

Physicians Eyecare Group in Greensboro, NC, seeks a Doctor Technician to enhance patient experiences and ensure smooth transitions from clinical services to retail. The role requires delivering outstanding customer service, effective communication, and problem-solving skills.

With a focus on collaboration and meeting clinical goals, qualified candidates should possess a high school diploma and two years of customer service experience. Benefits include medical coverage, paid time off, and professional development opportunities.

Qualifications

• 2+ years of experience in customer service.
• Ability to communicate effectively with diverse individuals.
• Passion for customer satisfaction and maintaining a positive demeanor.
• Schedule flexibility based on business needs.

Responsibilities

• Provide outstanding customer service and support to all patients.
• Assist in patient complaint resolution and maintain patient records.
• Collaborate with team members for a seamless patient experience.
• Meet daily/weekly/monthly PEG goals.

Skills

Customer service

Effective communication

Problem solving

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Physicians Eyecare Group in Greensboro, NC, seeks a Doctor Technician to enhance patient experiences and ensure smooth transitions from clinical services to retail. The role requires delivering outstanding customer service, effective communication, and problem-solving skills.

With a focus on collaboration and meeting clinical goals, qualified candidates should possess a high school diploma and two years of customer service experience. Benefits include medical coverage, paid time off, and professional development opportunities.