Optometry Doctor's Technician | Patient Experience Lead

Physicians Eyecare Group; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and ensure a seamless flow between clinical services and the retail team. You will help deliver an exceptional patient experience and support PEG's standards across touchpoints.

Ideal candidates bring 2+ years of customer service experience, effective communication, and a proactive, flexible mindset with interest in optical technology.

Qualifications

• Associate degree or advanced certification required.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanour.
• Proactive problem-solving to address patient concerns or questions.
• Results-driven with ability to multitask and adapt to changing business needs.

Responsibilities

• Greet patients entering the store and identify needs to guide product/service options.
• Answer inquiries and collect information to ensure a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and update on order status.
• Maintain patient records confidentially in compliance with HIPAA.
• Perform basic housekeeping duties to uphold brand standards.

Skills

Customer service

Communication

Multitasking

Technology affinity

Optical industry knowledge

Education

Associate degree or advanced certification

Job description

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and ensure a seamless flow between clinical services and the retail team. You will help deliver an exceptional patient experience and support PEG's standards across touchpoints.

Ideal candidates bring 2+ years of customer service experience, effective communication, and a proactive, flexible mindset with interest in optical technology.