Optometry Patient Concierge Technician

Now Optics; Fuquay-Varina (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Paid time off

Professional development

Life and disability coverage

Free eyeglasses

Identity theft protection

Job summary

Physicians Eyecare Group in Fuquay-Varina, NC seeks a Doctor Technician to deliver outstanding patient care at the first touchpoint in-store. You will support clinical services and coordinate with PEG doctors to ensure smooth patient flow and accuracy in testing and refraction.

Ideal candidates have an associate degree or higher, 2+ years of customer service, and a passion for technology and eye care. This is a full-time role offering benefits, paid time off, and opportunities for professional

Qualifications

• Associate’s degree or higher or currently enrolled in a related program.
• 2+ years delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group.
• Passion for customer satisfaction and a positive demeanor.
• Proactive with problem-solving and multitasking abilities.
• Flexible schedule as hours are determined by business needs.
• Interest in technology; optical experience is a plus.

Responsibilities

• Greet patients and identify needs to guide products and services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and order status.
• Maintain HIPAA-compliant patient records.
• Support store goals and clinical metrics.

Skills

Customer service

Communication

Multitasking

Flexibility

Tech-savvy

Problem solving

Education

Associate’s degree or higher

Job description

Physicians Eyecare Group in Fuquay-Varina, NC seeks a Doctor Technician to deliver outstanding patient care at the first touchpoint in-store. You will support clinical services and coordinate with PEG doctors to ensure smooth patient flow and accuracy in testing and refraction.

Ideal candidates have an associate degree or higher, 2+ years of customer service, and a passion for technology and eye care. This is a full-time role offering benefits, paid time off, and opportunities for professional