Optometry Patient Experience Specialist

Now Optics; Oxford (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Free eyeglasses

Paid time off

Promotion opportunities

EAP

Sales commission

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and support as the first touchpoint in-store. You will help patients navigate optical products and coordinate with clinical staff to ensure a smooth experience.

The role emphasizes welcoming patients, scheduling, and maintaining confidential records, with benefits including health coverage and opportunities for growth. This position is on-site and requires a customer-focused mindset.

Qualifications

• Associate degree or advanced certification in a related field.
• 2+ years of customer service experience.
• Ability to communicate with a diverse patient population.
• Interest in technology and eye care.

Responsibilities

• Greet patients and assess their needs to ensure a memorable experience.
• Provide information about products and services available.
• Schedule and confirm appointments.
• Maintain patient records in HIPAA-compliant manner.
• Collaborate with clinical staff to meet store goals.

Skills

Customer service

Communication

Multitasking

Technology literacy

Education

Associate degree or equivalent

Tools

Optical instruments

Job description

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and support as the first touchpoint in-store. You will help patients navigate optical products and coordinate with clinical staff to ensure a smooth experience.

The role emphasizes welcoming patients, scheduling, and maintaining confidential records, with benefits including health coverage and opportunities for growth. This position is on-site and requires a customer-focused mindset.