Flexible Doctor Technician — Patient Experience in Optometry

Now Optics; Wilson (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-termdis.

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development and promotion

Employee Assistance Program (EAP)

Commission on sales

Job summary

Physicians Eyecare Group seeks a Doctor Technician to provide exceptional customer service and support the seamless flow between clinical and retail teams. You will be the first touchpoint for patients, guiding them through available products and services while maintaining HIPAA-compliant records.

Ideal candidates have 2+ years in customer service, an associate degree or higher, and comfort with technology. In-store work with flexible hours and opportunities for development are offered.

Qualifications

• Associates degree or higher certification required or currently enrolled in a comparable program.
• 2+ years of delivering outstanding customer service to patients/customers.
• Strong communication skills with diverse groups.
• Passion for customer satisfaction and proactive problem solving.

Responsibilities

• Deliver outstanding patient service, helping achieve store goals and clinical metrics.
• Greet patients, identify needs and explain products/services for a memorable experience.
• Answer inquiries and gather information to ensure a positive experience.
• Schedule and confirm appointments and assist with problem resolution.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Education

Associate's degree or advanced certification

Tools

CRM software

Job description

Physicians Eyecare Group seeks a Doctor Technician to provide exceptional customer service and support the seamless flow between clinical and retail teams. You will be the first touchpoint for patients, guiding them through available products and services while maintaining HIPAA-compliant records.

Ideal candidates have 2+ years in customer service, an associate degree or higher, and comfort with technology. In-store work with flexible hours and opportunities for development are offered.