Patient Care Specialist & Optical Technician

Now Optics; North Carolina; Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life & disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Commission on sales

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service in a fast-paced optical store environment. You will greet patients, assist with product and service information, and coordinate with clinical staff to ensure a smooth flow from clinical services to retail.

A strong emphasis on patient experience and HIPAA-compliant record handling is required. The role offers competitive benefits, opportunities for professional development, and a dynamic team-focused

Qualifications

• You have an associates degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You have a passion for customer satisfaction and maintain a positive demeanor.
• You remain proactive and execute problem solving skills to address potential patients concerns or rebuttals.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• Schedule flexibility—Work hours will be determined based on business needs
• You enjoy working with technology and are curious about current innovations
• Optical experience is a plus.

Responsibilities

• Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.
• Answer customers' inquiries and gather necessary information to ensure a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Other duties as assigned and required.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Flexibility

Tech interest

Education

Associates degree or cert

Tools

HIPAA knowledge

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service in a fast-paced optical store environment. You will greet patients, assist with product and service information, and coordinate with clinical staff to ensure a smooth flow from clinical services to retail.

A strong emphasis on patient experience and HIPAA-compliant record handling is required. The role offers competitive benefits, opportunities for professional development, and a dynamic team-focused