Eye Care Patient Experience Technician

Physicians Eye Care Group

Gastonia (NC)

On-site

USD 42,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental coverage

Free eyeglasses

Identity theft protection

Pet insurance

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and support to clinical and retail teams in a fast-paced eye-care environment. You will help ensure a smooth flow between clinical services and the retail floor while delivering exceptional patient experiences.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and a proactive problem-solving mindset, with schedule flexibility based on business needs; optical experience is a

Qualifications

2+ years of experience delivering outstanding customer service to patients or customers.
Strong communication skills with diverse groups.
Passion for customer satisfaction and a positive demeanor.
Ability to multitask and adapt to changing business needs in a team.
Optical experience is a plus.

Responsibilities

Greet patients and identify needs to ensure a memorable experience.
Answer inquiries and gather information for a positive interaction.
Schedule and confirm appointments.
Assist with complaint resolution and status of orders.
Maintain brand standards and HIPAA-compliant patient records.
Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Flexibility

Tech curiosity

Education

Associate's degree or advanced certification

Job description

Ideal candidates have 2+ years in customer-facing roles, strong communication, and a proactive problem-solving mindset, with schedule flexibility based on business needs; optical experience is a

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