Optometry Patient Concierge

Physicians Eye Care Group; Burlington (NC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off (seniority)

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service and support both clinical and retail teams. You will greet patients, gather information, and help coordinate care to ensure a smooth visit and positive outcomes.

Ideal candidates have healthcare-facing customer service experience, strong communication, and a comfort with technology. Optical knowledge is a plus, and flexible scheduling may be required in a busy store environment.

Qualifications

• Associate degree or advanced certification beyond high school or currently enrolled in a comparable program.
• 2+ years of customer service experience with patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and positive demeanor.
• Proactive problem-solving to address patient concerns.
• Results-driven and able to multitask in a team environment.
• Schedule flexibility; hours determined by business needs.
• Enjoy working with technology and stay curious about innovations.
• Optical experience is a plus.

Responsibilities

• Deliver outstanding patient experience and collaborate with team to meet store goals.
• Greet patients on entry and identify needs to inform about products and services.
• Answer inquiries and collect necessary information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and update on orders.
• Maintain brand standards and perform basic housekeeping if needed.
• Keep patient records confidential and HIPAA-compliant.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Tech-savvy

Schedule flexibility

Team player

Optical knowledge

Education

Associate degree or higher certification

Tools

HIPAA knowledge

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service and support both clinical and retail teams. You will greet patients, gather information, and help coordinate care to ensure a smooth visit and positive outcomes.

Ideal candidates have healthcare-facing customer service experience, strong communication, and a comfort with technology. Optical knowledge is a plus, and flexible scheduling may be required in a busy store environment.