Optometry Front Desk & Patient Care Specialist

Total Vision; Irvine (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Total Vision LLC seeks an organized Front Desk/Administrative Assistant to warmly greet patients, verify insurance, schedule appointments, and manage front-desk tasks using the practice’s EHR systems. You will support billing, recalls, chart preparation, and patient communication in a fast-paced optometry setting.

Ideal candidates have a high school diploma or GED, strong communication skills, and the ability to multitask while maintaining patient-centric service.

Qualifications

• Greet patients warmly and manage check-in
• Verify insurance eligibility and audit claims as needed
• Schedule appointments per doctor preferences
• Transcribe messages for returns calls and faxes
• Use EHR and practice systems to process documents and recalls
• Maintain front-desk organization and perform opening/closing duties

Responsibilities

• Greet patients upon entry and support check-in workflow
• Answer phones, schedule appointments, and relay messages
• Verify insurance eligibility and assist with claims as needed
• Scan/enter documents into EHR and manage routing slips
• Confirm and reschedule appointments, utilize recall system
• Prepare charts for upcoming day and assist with contact lens sales when needed
• Keep front desk organized and adhere to opening/closing procedures

Skills

Patient rapport

Communication skills

Multitasking

Prioritization

EHR familiarity

Education

High school diploma or GED

Tools

EHR systems

Automated front-desk equipment

Job description

Total Vision LLC seeks an organized Front Desk/Administrative Assistant to warmly greet patients, verify insurance, schedule appointments, and manage front-desk tasks using the practice’s EHR systems. You will support billing, recalls, chart preparation, and patient communication in a fast-paced optometry setting.

Ideal candidates have a high school diploma or GED, strong communication skills, and the ability to multitask while maintaining patient-centric service.