Patient Care Coordinator - Optometry Front Desk Scheduling

Total Vision; Campbell (CA); On-site; USD 2,480,000 - 3,857,000; Full time

Job summary

Total Vision LLC in Campbell, CA is seeking a capable Front Desk/Administrative Assistant to warmly welcome patients, manage check-ins, verify insurance, and support scheduling and charting within our optometry practice.

Ideal candidates will have strong communication, multitasking abilities, and familiarity with EHR and scheduling tools. This is an on-site role in a fast-paced eye-care environment. Training provided.

Qualifications

• Must demonstrate flexibility to address a broad spectrum of patient needs and preferences.
• Experience building patient rapport and supporting patient retention.
• Strong communication skills in a fast-paced setting.

Responsibilities

• Greet patients warmly and complete check-in.
• Answer phones, schedule appointments per doctor preferences, and relay messages.
• Verify insurance eligibility and assist with insurance claims auditing and editing.
• Enter routing slips and documents into the EHR system.
• Confirm next-day appointments and manage recalls.
• Prepare patient charts for following-day schedules.
• Process contact lens sales via calls or doctor transitions.
• Keep the front desk organized and manage daily opening/closing procedures.

Skills

Patient rapport

Verbal and written communication

Multi-tasking

Prioritization

Optometry admin tools

Education

High school diploma or GED

Tools

EHR software

Appointment scheduling software

Job description

Total Vision LLC in Campbell, CA is seeking a capable Front Desk/Administrative Assistant to warmly welcome patients, manage check-ins, verify insurance, and support scheduling and charting within our optometry practice.

Ideal candidates will have strong communication, multitasking abilities, and familiarity with EHR and scheduling tools. This is an on-site role in a fast-paced eye-care environment. Training provided.