Eye Care Coordinator: Patient Experience & Scheduling

Total-Vision-5; Carlsbad (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Total Vision LLC, a network of optometry practices in Carlsbad, CA, is seeking a full-time front desk/administrative assistant. The role handles patient check-in, scheduling, insurance verification, and basic clerical duties in a fast-paced optometry environment.

Qualifications include a high school diploma or GED, with experience in ophthalmic/medical settings being a plus. The position requires flexibility and strong communication to support doctors and patients throughout the day.

Qualifications

• High school diploma or equivalent.
• Experience in Ophthalmic/Optometric/medical industry is a plus but not required.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Greet patients warmly and complete check-in processes.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and audit/edit insurance claims as needed.
• Enter routing slips and documents into the EHR system.
• Confirm next-day appointments and manage recalls.
• Pull and prepare patient charts for upcoming day.
• Process contact lens sales via phone or doctor transitions.
• Maintain front desk organization and follow opening/closing procedures.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High school diploma or GED

Tools

EHR systems

Job description

Total Vision LLC, a network of optometry practices in Carlsbad, CA, is seeking a full-time front desk/administrative assistant. The role handles patient check-in, scheduling, insurance verification, and basic clerical duties in a fast-paced optometry environment.

Qualifications include a high school diploma or GED, with experience in ophthalmic/medical settings being a plus. The position requires flexibility and strong communication to support doctors and patients throughout the day.