Optometry Front Desk & Patient Care Specialist

Total Vision; Cupertino (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Total Vision LLC, a California-based optometry group, invites a proactive front desk administrator to greet patients, manage check-in, handle calls, and schedule appointments while transcribing messages with precision.

The role also involves verifying insurance eligibility, auditing claims, entering documents into the EHR, maintaining front desk organization, and supporting recall programs across practices. Some travel between locations may be required.

Qualifications

• High school diploma or equivalent required.
• Experience in Ophthalmic/Optometric/medical industry is a plus but not required.
• Ability to learn and operate EHR and practice systems.

Responsibilities

• Greet patients and manage front desk check-in.
• Handle telephones, scheduling, and message transcription.
• Verify insurance eligibility and audit claims.
• Enter routing slips into EHR.
• Confirm and reschedule appointments and manage recalls.
• Pull/prepare charts for next day.
• Process contact lens sales via phone/doctor transitions.
• Keep front desk organized; handle opening/closing.
• Perform other duties as assigned.

Skills

Flexibility

Patient rapport

Communication

Multi-tasking

Automation/EHR

Education

High school diploma, GED or equivalent

Tools

Optometry software

Job description

Total Vision LLC, a California-based optometry group, invites a proactive front desk administrator to greet patients, manage check-in, handle calls, and schedule appointments while transcribing messages with precision.

The role also involves verifying insurance eligibility, auditing claims, entering documents into the EHR, maintaining front desk organization, and supporting recall programs across practices. Some travel between locations may be required.