Optometry Front Desk & Patient Care Coordinator

Total-Vision-5; Laguna Niguel (CA); On-site; USD 36,000 - 42,000; Full time

Job summary

Total Vision LLC is seeking an organized front desk associate to warmly welcome patients, manage check-ins, and coordinate scheduling across multiple practices. You will verify insurance eligibility, audit claims, and support our recall system while maintaining accurate charts and documentation.

Ideal candidates demonstrate strong communication skills, can multi-task in a fast-paced environment, and are comfortable using EHR systems and standard ophthalmic software.

Qualifications

• High school diploma or GED or equivalent.
• Experience in Ophthalmic/Optometric/medical industry is a plus but not required.
• Strong communication skills (oral and written).
• Ability to multi-task and manage priorities in a fast-paced environment.
• Proficiency with automated equipment and systems standard to the optometry industry.

Responsibilities

• Warmly greet incoming patients and complete check-in.
• Answer telephones, schedule appointments, and transcribe messages.
• Verify insurance eligibility for applicable patients and audit/edit claims.
• Scan/enter documents into EHR and confirm next-day appointments.
• Pull and prepare charts for the following day; manage recall system.
• Process sales of contact lenses via phone or doctor transitions.
• Keep front desk organized and follow opening/closing procedures.
• Travel between practices as needed.

Skills

Communication skills

Multi-tasking

Customer service

Organization

Education

High school diploma or GED

Tools

EHR systems

Insurance software

Job description

Total Vision LLC is seeking an organized front desk associate to warmly welcome patients, manage check-ins, and coordinate scheduling across multiple practices. You will verify insurance eligibility, audit claims, and support our recall system while maintaining accurate charts and documentation.

Ideal candidates demonstrate strong communication skills, can multi-task in a fast-paced environment, and are comfortable using EHR systems and standard ophthalmic software.