Patient Care Concierge — Optometry Front Desk

Total-Vision-5; Campbell (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Total Vision LLC operates multiple optometry practices in California. The Campbell location seeks a full-time, hourly front desk assistant to manage patient check-in, scheduling, and administrative tasks.

The role requires handling insurance eligibility, transcribing messages, and supporting recall processes to ensure smooth daily operations. Strong communication, organization, and the ability to multi-task in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent.
• Experience in ophthalmic/medical fields is a plus.
• Strong communication and multitasking abilities.

Responsibilities

• Greet patients and complete check-in.
• Answer phones, schedule appointments, and relay messages.
• Verify insurance eligibility and audit claims as needed.
• Enter documents into EHR and prepare patient charts for next day.
• Confirm and reschedule appointments as needed; use recall system.

Skills

Customer service

Communication skills

Multi-tasking

Insurance eligibility

EHR systems

Education

High school diploma

Tools

EHR software

Job description

Total Vision LLC operates multiple optometry practices in California. The Campbell location seeks a full-time, hourly front desk assistant to manage patient check-in, scheduling, and administrative tasks.

The role requires handling insurance eligibility, transcribing messages, and supporting recall processes to ensure smooth daily operations. Strong communication, organization, and the ability to multi-task in a fast-paced environment are essential.