Optometry Doctor Technician — Patient Experience Pro

nowoptics; Lodi (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Employee Assistance Program

Competitive commissions

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service at the on-site store, guiding patients through retail and clinical touchpoints. You will support clinical staff, manage patient interactions, and ensure smooth operations from pre-testing to product delivery.

The role emphasizes teamwork, multi-tasking, and adherence to HIPAA while contributing to patient satisfaction and store performance. Competitive pay and benefits are offered.

Qualifications

• 1+ year of experience delivering customer service to patients or customers.
• Ability to multitask, prioritize, and adapt in a dynamic team setting.
• Effective communication with a diverse group of people.

Responsibilities

• Greet patients and customers, identify needs, and promote products and services available.
• Foster collaboration between retail and clinical teams to achieve store goals.
• Schedule and confirm appointments; assist with patient complaint resolution as needed.
• Maintain patient records per HIPAA standards and ensure accurate order processing for lenses and related items.
• Support lab operations by handling simple repairs, edging, and ensuring on-time delivery.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Education

Associate degree or higher

Tools

Microsoft 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service at the on-site store, guiding patients through retail and clinical touchpoints. You will support clinical staff, manage patient interactions, and ensure smooth operations from pre-testing to product delivery.

The role emphasizes teamwork, multi-tasking, and adherence to HIPAA while contributing to patient satisfaction and store performance. Competitive pay and benefits are offered.