Patient Care Doctor Technician | Front-Store Optometry

nowoptics; Blue Ridge (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Sales commission

Flexible schedule

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service and help transition patients from clinical services to the retail team. You will support a fast, friendly, and informative patient experience at an on-site store location.

The role requires 2+ years of customer service, an associate degree or related certification, strong communication, and comfort with technology and optical products. A collaborative team environment awaits.

Qualifications

• Associate degree or certified program completed.
• 2+ years in customer service to patients/customers.
• Strong communication and interpersonal skills.
• Ability to multitask and adapt to changing store needs.
• Interest in technology and optical products.

Responsibilities

• Deliver an outstanding patient experience and assist across store operations.
• Greet patients, assess needs, and provide product/service information.
• Answer inquiries and collect required information.
• Schedule and confirm appointments.
• Assist with complaint resolution and order status.
• Maintain HIPAA-compliant patient records.
• Support PEG clinical and store teams to meet goals.

Skills

Customer service

Communication

Problem solving

Multitasking

Flexibility

Technology interest

Optical industry knowledge

Education

Associate degree or related certification

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service and help transition patients from clinical services to the retail team. You will support a fast, friendly, and informative patient experience at an on-site store location.

The role requires 2+ years of customer service, an associate degree or related certification, strong communication, and comfort with technology and optical products. A collaborative team environment awaits.