Optometry Patient Experience Technician

Physicians Eye Care Group; Kansas; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Sales commissions

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional customer service at the store level and to assist clinical staff with flow from Clinical services to the retail team.

You will greet patients, identify needs, provide product information, schedule appointments, and ensure a memorable patient experience while maintaining HIPAA-compliant records and supporting store goals.

Qualifications

• Associate degree or higher or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Proactive with problem solving and handling concerns.
• Flexible schedule based on business needs; comfortable with changing requirements.
• Interest in technology and interest in optical products.

Responsibilities

• Deliver outstanding patient experience and collaborate with team to meet store goals and clinical metrics.
• Greet patients, identify needs, and provide information about products and services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient concerns and update on order status.
• Maintain brand standards and perform housekeeping as needed.
• Keep patient records confidential and HIPAA compliant.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Adaptability

Tech-savvy

Education

Associate degree or advanced certification

Currently enrolled in a comparable program

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional customer service at the store level and to assist clinical staff with flow from Clinical services to the retail team.

You will greet patients, identify needs, provide product information, schedule appointments, and ensure a memorable patient experience while maintaining HIPAA-compliant records and supporting store goals.