Optical Technician: Total Patient Experience Leader

The Eye Doctors; Hiawatha (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Full benefits package

401k + employer matching

PTO and paid holidays

Paid maternity leave

Eyecare certification reimbursement

Competitive base pay

Employee discounts

Job summary

EyeCare Partners in the United States seeks an Optical Technician responsible for dispensing and fitting glasses and contacts, using prescriptions from Optometrists and Ophthalmologists to support patients' medical needs and retail goals.

You will guide frame selection, operate lensometry equipment, collect measurements, dispense orders, and maintain accurate records while delivering compassionate Total Patient Experience.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Medical office experience

Ophthalmic experience

Customer interaction

Education

High school diploma or GED

ABO/NCLE certifications (preferred)

Job description

EyeCare Partners in the United States seeks an Optical Technician responsible for dispensing and fitting glasses and contacts, using prescriptions from Optometrists and Ophthalmologists to support patients' medical needs and retail goals.

You will guide frame selection, operate lensometry equipment, collect measurements, dispense orders, and maintain accurate records while delivering compassionate Total Patient Experience.