Optical Technician: Frames, Lenses & Patient Experience

EyeCare Partners; Winston-Salem (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Optical Technician to dispense and fit glasses and contacts, based on prescriptions from optometrists and ophthalmologists. You will connect patient needs to the goods and services offered and support a world-class Total Patient Experience.

Responsibilities include guiding frame selection, performing lens measurements, and educating patients on lenses and coatings. Strong customer service and prior medical/ophthalmic exposure are valued assets for success.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
• ABO and NCLE certifications preferred but not required

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Customer service

Medical office experience

Ophthalmic experience

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optical Technician to dispense and fit glasses and contacts, based on prescriptions from optometrists and ophthalmologists. You will connect patient needs to the goods and services offered and support a world-class Total Patient Experience.

Responsibilities include guiding frame selection, performing lens measurements, and educating patients on lenses and coatings. Strong customer service and prior medical/ophthalmic exposure are valued assets for success.