Optical Team Lead | Customer Experience Champion

LensCrafters; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus/commission plan

Employee discounts

Paid time off

Job summary

LensCrafters in Raleigh, NC is seeking a Full-Time Team Lead to deliver exceptional customer service while managing key optical and lab processes. The role focuses on assisting customers with selections, providing product knowledge, and leading the store team to achieve sales and service goals.

Responsibilities include serving as an alternate store key holder, training staff, and ensuring accurate edging and mounting of eyewear.

Qualifications

• Requires HS diploma or GED and strong optical/retail experience.
• Must possess knowledge of optical theory and merchandise.
• Excellent communication and interpersonal skills required.
• Strong math, sales, problem-solving and basic cash-register skills.
• Leadership and training experience preferred; edging & mounting skills valued.

Responsibilities

• Provide unsurpassed customer service and assist in store success.
• Assist customers with selections and provide product recommendations.
• Serve as an alternate store key holder.
• In Lab role, ensure accurate edging/mounting and lens fitting when applicable.
• Support team knowledge and safety in lab and retail environments.

Skills

Optical retail experience

Communication skills

Interpersonal skills

Numerical ability

Sales skills

Problem solving

Cash register/computers

Leadership

Edging/mounting

Optical measurement

Education

HS diploma/GED

Job description

LensCrafters in Raleigh, NC is seeking a Full-Time Team Lead to deliver exceptional customer service while managing key optical and lab processes. The role focuses on assisting customers with selections, providing product knowledge, and leading the store team to achieve sales and service goals.

Responsibilities include serving as an alternate store key holder, training staff, and ensuring accurate edging and mounting of eyewear.