Eyewear Retail Team Lead: Customer Experience & Lab Ops

EssilorLuxottica; Machesney Park (IL); On-site; USD 24,000 - 41,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service in-store and support optical lab processes. The role combines customer-facing duties with leadership responsibilities to ensure store success and high-quality eyewear.

Training and mentoring teammates in edging, mounting, and optical standards are essential. The position emphasizes strong communication, math skills, and familiarity with checkout systems.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory & merchandise.
• Excellent interpersonal skills.
• Strong basic math skills and sales ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.
• Preferred: ABO/State licensure, LensCrafters Certification, AccuFit certification.

Responsibilities

• Provide unsurpassed customer service to customers & patients.
• Assist customers with selections and make recommendations; support sales associates.
• Serve as an alternate store key holder.
• In lab, custom fit glasses and place prescriptions in lenses; ensure eyewear meets standards.
• Maintain safe lab environment and proper operation of lab tools & systems.

Skills

Customer service

Sales skills

Leadership

Interpersonal skills

Math skills

Training experience

Edging & mounting

Optical theory

Problem solving

Education

HS diploma/GED

Tools

POS system

Computers

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service in-store and support optical lab processes. The role combines customer-facing duties with leadership responsibilities to ensure store success and high-quality eyewear.

Training and mentoring teammates in edging, mounting, and optical standards are essential. The position emphasizes strong communication, math skills, and familiarity with checkout systems.