Optical Team Lead: Elevate Customer Experience & Lab Ops

EssilorLuxottica; Salem (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters is seeking a Team Lead to deliver outstanding customer service and support store success through effective team leadership. You will assist customers with eyewear selections, provide guidance to sales associates, and help manage daily store operations.

In this role, you may work in the lab as needed, ensuring accurate lens fittings and maintaining optical standards. Strong communication and cash handling skills are essential.

Qualifications

• High school diploma or GED required.
• Strong optical & retail experience.
• Excellent customer service and communication skills.
• Ability to train and lead a team effectively.
• Basic math and cash handling proficiency.
• Familiarity with point-of-sale systems and basic optics knowledge.

Responsibilities

• Lead a team to deliver exceptional customer service.
• Assist customers with selections and provide recommendations.
• Serve as an alternate store key holder and oversee store operations.
• Coordinate lab processes if applicable and ensure quality standards.

Skills

Customer service

Leadership

Sales skills

Interpersonal skills

Basic math

Cash handling

Computer literacy

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Job description

LensCrafters is seeking a Team Lead to deliver outstanding customer service and support store success through effective team leadership. You will assist customers with eyewear selections, provide guidance to sales associates, and help manage daily store operations.

In this role, you may work in the lab as needed, ensuring accurate lens fittings and maintaining optical standards. Strong communication and cash handling skills are essential.