Vision Care Team Lead: Elevate Customer Service

LensCrafters; King of Prussia (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

LensCrafters is seeking a dedicated Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide staff, share product knowledge, and support sales activities to drive store success.

Responsibilities include supervising customer interactions, assisting with selections, and serving as a primary or alternate store key holder while ensuring accurate execution and high standards in eyewear fitting and lab work.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Skills

Leadership

Customer Service

Communication

Sales Skills

Problem Solving

Math Skills

Interpersonal Skills

Training Experience

Education

HS diploma/GED

Job description

LensCrafters is seeking a dedicated Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide staff, share product knowledge, and support sales activities to drive store success.

Responsibilities include supervising customer interactions, assisting with selections, and serving as a primary or alternate store key holder while ensuring accurate execution and high standards in eyewear fitting and lab work.