Optical Team Lead — Customer Experience

LensCrafters; Machesney Park (IL); On-site; USD 24,000 - 41,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks a full-time Team Lead to elevate customer service and oversee optical and lab processes in-store. You will guide staff, assist customers with selections, and ensure eyewear meets quality standards.

Leadership and hands-on skills in edging/mounting and store operations are essential. Ideal candidates bring strong optical retail background, excellent communication, and the ability to train peers while maintaining a high standard of patient care and

Qualifications

• HS diploma or GED is required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash registers, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsupervised customer service.
• Proactive and solution-driven, accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• Custom fits glasses and precisely place prescription in lenses.
• Strengthen colleagues' knowledge, skill, and certification for store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and practice safe work procedures.
• Responsible for basic operation, cleaning and maintenance of lab tools and systems.

Education

HS diploma/GED

Job description

LensCrafters, part of EssilorLuxottica, seeks a full-time Team Lead to elevate customer service and oversee optical and lab processes in-store. You will guide staff, assist customers with selections, and ensure eyewear meets quality standards.

Leadership and hands-on skills in edging/mounting and store operations are essential. Ideal candidates bring strong optical retail background, excellent communication, and the ability to train peers while maintaining a high standard of patient care and