Optical Retail Team Lead – Elevate Customer Experience

LensCrafters; Sedalia (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide sales associates, assist customers with selections, and ensure accurate product knowledge.

The role requires strong optical and retail experience, leadership, and solid communication skills. You will help create a welcoming environment and uphold quality standards across store operations.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Strong communication and interpersonal skills.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Provide unsurpassed customer service and support to customers and patients.
• Demonstrate proactive, solution-driven, accurate execution and product knowledge.
• Assist customers with selections and provide recommendations.
• Serve as a responsible alternate store key holder.
• Oversee lab processes and ensure optical standards are met when applicable.

Skills

Strong optical experience

Retail experience

Leadership experience

Customer service skills

Communication skills

Sales skills

Problem solving

Education

HS diploma/GED

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide sales associates, assist customers with selections, and ensure accurate product knowledge.

The role requires strong optical and retail experience, leadership, and solid communication skills. You will help create a welcoming environment and uphold quality standards across store operations.