Optical Retail Team Lead

LensCrafters; Thousand Oaks (CA); On-site; USD 42,000 - 71,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes in a retail setting. You will guide staff, assist customers with selections, and ensure the accuracy of fittings and prescriptions.

The role requires strong communication, leadership, and basic optics knowledge. You will lead by example, supervise operations, and maintain high standards for customer care and shop safety.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Skills

Strong optical & retail experience

Customer service

Leadership & training experience

Edging & mounting experience

Basic optics knowledge & measurement

Sales skills

Problem solving

Strong communication

Interpersonal skills

Math skills

Cash register/computers/calculators

Education

HS diploma/GED

Tools

AccuFit Digital Measurement System

Optical machinery/instruments

Fitting & adjusting tools

Job description

LensCrafters seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes in a retail setting. You will guide staff, assist customers with selections, and ensure the accuracy of fittings and prescriptions.

The role requires strong communication, leadership, and basic optics knowledge. You will lead by example, supervise operations, and maintain high standards for customer care and shop safety.