Optical Office Leader - Patient Experience & Team Growth

Eyetastic Services, LLC; Lenexa (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Eyetastic Services, LLC in Lenexa, KS seeks a confident Optical Office Manager to lead our team and drive operational excellence while delivering an outstanding patient experience.

You will oversee daily office operations, coach staff, and uphold high standards. The role focuses on training, workflow improvement, accountability, and proactive problem-solving to support growth and quality of service.

Qualifications

• Proven leadership experience with the ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Sales background or experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager who balances daily operations with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership

Organization

People management

Communication

Coaching

Accountability

Sales background

Job description

Eyetastic Services, LLC in Lenexa, KS seeks a confident Optical Office Manager to lead our team and drive operational excellence while delivering an outstanding patient experience.

You will oversee daily office operations, coach staff, and uphold high standards. The role focuses on training, workflow improvement, accountability, and proactive problem-solving to support growth and quality of service.