Optical Office Leader: Drive Patient Experience & Ops

Eyetastic Services; Lenexa (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Eyetastic Services in Lenexa, Kansas is seeking an Optical Office Manager to lead our growing practice with confidence, organization, and a proactive, patient-centered approach. You will guide a diverse team, manage daily operations, and drive improvements that elevate the patient experience and practice performance.

The role emphasizes hands-on leadership, accountability for team performance, and fostering a positive work culture as the office scales and delivers high-quality eye care services.

Qualifications

• Proven leadership experience with the ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Sales background or experience coaching teams to achieve operational and service goals is a plus
• Exceptional communication skills with emotional maturity and dependability
• Track record of building strong teams and positive work cultures
• Proactive, hands-on manager who balances daily operations with big-picture thinking

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Skills

Leadership

Organizational skills

Team management

Communication

Coaching

Job description

Eyetastic Services in Lenexa, Kansas is seeking an Optical Office Manager to lead our growing practice with confidence, organization, and a proactive, patient-centered approach. You will guide a diverse team, manage daily operations, and drive improvements that elevate the patient experience and practice performance.

The role emphasizes hands-on leadership, accountability for team performance, and fostering a positive work culture as the office scales and delivers high-quality eye care services.