Optical Office Leader | Patient Experience & Ops Excellence

Eyetastic Services, LLC; Lenexa (KS); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic team and oversee daily operations, ensuring a top-tier patient experience and smooth workflow.

The ideal candidate will drive accountability, coach staff, and foster a positive work culture while partnering with leadership to achieve goals for patient-facing services and quality. This on-site role emphasizes collaboration, growth, and operational excellence across the practice.

Formación

• Proven leadership experience with the ability to drive results.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Sales background or experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager who balances daily operations with big-picture thinking.

Responsabilidades

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Conocimientos

Leadership

Organization

Accountability

Communication

Team building

Coaching

Patient experience

Service excellence

Descripción del empleo

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic team and oversee daily operations, ensuring a top-tier patient experience and smooth workflow.

The ideal candidate will drive accountability, coach staff, and foster a positive work culture while partnering with leadership to achieve goals for patient-facing services and quality. This on-site role emphasizes collaboration, growth, and operational excellence across the practice.