Optical Office Leader: Patient Experience & Team Growth

Eyetastic Services, LLC; Lenexa (KS); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic team and optimize office operations. You will supervise daily workflow, coach staff, and ensure outstanding patient experience while maintaining high performance standards.

This hands-on leadership role requires accountability, strong communication, and a proactive mindset to drive training, processes, and service excellence. You will partner with leadership to set goals for patient-facing services, growth, and

Qualificações

• Proven leadership experience driving results.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent communication and coaching abilities to build a positive team culture.

Responsabilidades

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Conhecimentos

Leadership

Organizational skills

Accountability

Coaching

Communication

Team building

Proactive management

Descrição da oferta de emprego

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic team and optimize office operations. You will supervise daily workflow, coach staff, and ensure outstanding patient experience while maintaining high performance standards.

This hands-on leadership role requires accountability, strong communication, and a proactive mindset to drive training, processes, and service excellence. You will partner with leadership to set goals for patient-facing services, growth, and