Optical Office Leader: Team Growth & Patient Experience

Eyetastic Services; Lenexa (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Eyetastic Services is seeking an Optical Office Manager to lead a dynamic team in delivering exceptional patient care and a positive practice culture. This role emphasizes accountability, coaching, and organizational excellence to drive service quality and growth.

The ideal candidate will balance daily operations with strategic initiatives, foster a collaborative work environment, and own team performance and process improvements for long-term success.

Qualifications

• Proven leadership experience with the ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Sales background or experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager who balances daily operations with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Skills

Leadership

Organizational Skills

Staff Coaching

Accountability

Communication

Emotional Maturity

Team Building

Job description

Eyetastic Services is seeking an Optical Office Manager to lead a dynamic team in delivering exceptional patient care and a positive practice culture. This role emphasizes accountability, coaching, and organizational excellence to drive service quality and growth.

The ideal candidate will balance daily operations with strategic initiatives, foster a collaborative work environment, and own team performance and process improvements for long-term success.