Optical Office Leader - Patient Experience & Team Growth

Eyetastic Services, LLC; Lenexa (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic team and drive operational excellence while delivering a positive patient experience.

The ideal candidate will be a proactive leader with strong organizational skills, ability to coach staff, and a track record of building a high-performing, patient-centered practice culture. This role emphasizes accountability, collaboration, and continuous improvement.

Qualifications

• Proven leadership experience with ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Sales background or experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager who balances daily operations with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Skills

Leadership

Organizational skills

Accountability

Communication skills

Team building

Coaching

Sales experience

Job description

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic team and drive operational excellence while delivering a positive patient experience.

The ideal candidate will be a proactive leader with strong organizational skills, ability to coach staff, and a track record of building a high-performing, patient-centered practice culture. This role emphasizes accountability, collaboration, and continuous improvement.