Optical Office Leader: Elevate Patient Experience

Eyetastic Services, LLC; Olathe (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic optical team and drive exceptional patient care in a fast-paced setting. The role emphasizes ownership of daily operations, staff coaching, and maintaining a positive work culture while delivering top-quality service.

The ideal candidate will balance daily workflow with strategic initiatives, foster accountability, and propel continuous improvement in patient-facing services.

Qualifications

• Proven leadership experience driving results.
• Strong organizational skills with multi-priority management.
• Exceptional communication with emotional maturity and dependability.
• Track record of building teams and positive work cultures.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership

Organizational skills

Communication skills

Accountability

Coaching teams

Problem solving

Job description

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic optical team and drive exceptional patient care in a fast-paced setting. The role emphasizes ownership of daily operations, staff coaching, and maintaining a positive work culture while delivering top-quality service.

The ideal candidate will balance daily workflow with strategic initiatives, foster accountability, and propel continuous improvement in patient-facing services.