Optical Office Leader - Patient Experience & Team Growth

Eyetastic Services, LLC; Lenexa (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Eyetastic Services, LLC in Lenexa, KS seeks an Optical Office Manager to lead daily in-clinic operations, coach a diverse team, and uphold exceptional patient care. The role requires proactive leadership, strong communication, and a focus on continuous improvement.

The manager will set standards, drive workflow efficiency, and partner with leadership to grow patient-facing services while maintaining a positive, collaborative work culture.

Qualifications

• Proven leadership experience driving results.
• Strong organizational skills with multi-priority management.
• Comfortable holding team members accountable and handling tough conversations.
• Sales background or coaching teams to hit operational and service goals is a plus.
• Excellent communication, emotional maturity and dependability.
• Proven ability to build strong teams and positive work culture.
• Proactive, hands-on manager balancing daily ops with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership

Organizational skills

Accountability

Communication

Emotional maturity

Dependability

Coaching

Job description

Eyetastic Services, LLC in Lenexa, KS seeks an Optical Office Manager to lead daily in-clinic operations, coach a diverse team, and uphold exceptional patient care. The role requires proactive leadership, strong communication, and a focus on continuous improvement.

The manager will set standards, drive workflow efficiency, and partner with leadership to grow patient-facing services while maintaining a positive, collaborative work culture.