Optical Office Manager: Lead & Elevate Patient Experience

Eyetastic Services, LLC; Olathe (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Eyetastic Services, LLC seeks an Optical Office Manager to lead a bustling optical practice, overseeing daily operations, coaching a diverse team, and ensuring exceptional patient care. You will drive a positive, high-performing culture while maintaining high standards across all patient interactions.

The right candidate is a proactive, hands-on leader with strong communication and organizational skills who can balance daily tasks with strategic growth and collaboration with leadership on goals

Qualifications

• Proven leadership experience with ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership experience

Organizational skills

Accountability & tough conversations

Communication skills

Team building

Job description

Eyetastic Services, LLC seeks an Optical Office Manager to lead a bustling optical practice, overseeing daily operations, coaching a diverse team, and ensuring exceptional patient care. You will drive a positive, high-performing culture while maintaining high standards across all patient interactions.

The right candidate is a proactive, hands-on leader with strong communication and organizational skills who can balance daily tasks with strategic growth and collaboration with leadership on goals