Optical Front Desk Specialist — Patient Experience

VSP Vision; Port Richey (FL); On-site; USD 21,000 - 22,000; Part time

Job summary

VSP Vision is seeking a part-time customer service/optical assistant to support patients and the Doctor and Office Manager. You’ll greet, check-in, pretest, verify insurance, answer calls, and assist with eyewear while ensuring high patient satisfaction from the first interaction.

Ideal applicants have 1–2 years in a related field, strong MS Office skills, and excellent verbal and written communication to document visits and coordinate tasks in a fast-paced office.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process and exam pricing in a transparent way.
• Check-in and pretest patients in an efficient and accurate manner.
• Ensure insurance is properly verified prior to Doctor encounter.
• Answer phones properly and in a timely manner.
• Assist in other areas of the office as necessary, including dispensing eyewear.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Verbal communication

Written communication

Interpersonal skills

Questioning

Active listening

Multitasking

Tools

MS Office

Job description

VSP Vision is seeking a part-time customer service/optical assistant to support patients and the Doctor and Office Manager. You’ll greet, check-in, pretest, verify insurance, answer calls, and assist with eyewear while ensuring high patient satisfaction from the first interaction.

Ideal applicants have 1–2 years in a related field, strong MS Office skills, and excellent verbal and written communication to document visits and coordinate tasks in a fast-paced office.