Patient Experience & Scheduling Coordinator

VSP Ventures; Pinole (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

VSP Vision is seeking a courteous front desk administrator to welcome patients and manage the patient flow through the eye care experience. You will handle check-in/check-out, record keeping, and payments with a focus on accurate information and confidentiality.

The role requires strong communication skills, the ability to multitask in a fast-paced environment, and a teamwork mindset to coordinate with doctors and staff while maintaining excellent patient satisfaction.

Qualifications

• At least 1–2 years of administrative support experience.
• Ability to greet patients warmly and handle inquiries.
• Strong documentation and record-keeping skills.
• Proficiency with MS Office and basic office equipment.

Responsibilities

• Greet and assist patients, check-in/out, and manage front desk operations.
• Document patient information, update records, and process payments.
• Answer calls, emails, and faxes with timely responses.
• Maintain confidentiality and accurate chart preparation for appointments.
• Schedule appointments and coordinate patient flow.

Skills

Administrative support

MS Office

Patient/customer service

Multitasking

Verbal communication

Written communication

Tools

MS Office Suite

Job description

VSP Vision is seeking a courteous front desk administrator to welcome patients and manage the patient flow through the eye care experience. You will handle check-in/check-out, record keeping, and payments with a focus on accurate information and confidentiality.

The role requires strong communication skills, the ability to multitask in a fast-paced environment, and a teamwork mindset to coordinate with doctors and staff while maintaining excellent patient satisfaction.