Eye Care Patient Experience Lead

VSP Vision; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

VSP Vision in Los Angeles seeks an organized front desk administrative specialist to deliver a high-quality patient experience from check-in to checkout. You will coordinate patient flow, document records, and assist with scheduling in a fast-paced eye-care setting.

The role requires strong MS Office skills, clear verbal and written communication, and a customer-service mindset to support physicians and staff while maintaining patient confidentiality.

Qualifications

• One to two years of administrative experience or equivalent.
• Ability to manage multiple tasks in a fast-paced environment.
• Working knowledge of MS Office.
• Effective verbal and written communication to support patients.

Responsibilities

• Greet patients and manage check-in/check-out with a focus on satisfaction.
• Document patient information, update records, and collect payments.
• Answer inquiries via phone, email, and fax promptly.
• Maintain patient records securely and confidentially.
• Coordinate scheduling and prepare patient charts for appointments.
• Perform confidential administrative tasks and reporting as assigned.
• Keep the front desk organized and support cross-department projects.
• Assist with other duties as requested.

Skills

Administrative support

MS Office

Verbal communication

Written communication

Customer service

Multitasking

Tools

MS Office Suite

Job description

VSP Vision in Los Angeles seeks an organized front desk administrative specialist to deliver a high-quality patient experience from check-in to checkout. You will coordinate patient flow, document records, and assist with scheduling in a fast-paced eye-care setting.

The role requires strong MS Office skills, clear verbal and written communication, and a customer-service mindset to support physicians and staff while maintaining patient confidentiality.