Eye Care Patient Experience Coordinator

Socket.dev; Bakersfield (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

VSP Vision is seeking an on-site front desk administrator to welcome patients, manage check-in/out, and support patient flow throughout the eye care experience. The role requires handling inquiries, documenting records, and coordinating scheduling while maintaining confidentiality and a high level of customer service.

Ideal candidates will have 1-2 years of administrative experience, proficient MS Office skills, and strong written and verbal communication abilities.

Qualifications

• 1-2 years of administrative experience
• Fast-paced environment experience
• Proficient in MS Office
• Excellent verbal communication
• Excellent written communication
• Strong interpersonal skills
• Ability to handle confidential information
• Ability to manage multiple tasks and priorities

Responsibilities

• Greet patients and manage check-in/check-out
• Document patient information and update records
• Collect patient payments and process transactions
• Triage inquiries via phone, email, and fax
• Maintain accurate patient records and confidentiality
• Coordinate scheduling and chart prep for appointments
• Perform front desk organization and administrative tasks
• Support cross-department projects as needed

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking in fast-paced environment

Education

Tools

MS Office

Job description

VSP Vision is seeking an on-site front desk administrator to welcome patients, manage check-in/out, and support patient flow throughout the eye care experience. The role requires handling inquiries, documenting records, and coordinating scheduling while maintaining confidentiality and a high level of customer service.

Ideal candidates will have 1-2 years of administrative experience, proficient MS Office skills, and strong written and verbal communication abilities.