Ops Manager - Tech Recruiting & Training for Service

Rentokil North America; Sikeston (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Day 1 benefits eligibility

Career growth opportunities

Job summary

Rentokil North America is seeking a senior role to oversee technician recruiting, coaching, and performance, ensuring high service quality and customer retention across branches. You will manage staffing levels for residential/commercial pest teams, supervise regular performance reviews, and support scheduling and safety compliance.

Ideal candidates will have strong problem-solving and leadership skills, solid math aptitude for staffing calculations, and excellent communication abilities.

Qualifications

• Minimum Education Level/Certifications High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver's license

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Job description

Rentokil North America is seeking a senior role to oversee technician recruiting, coaching, and performance, ensuring high service quality and customer retention across branches. You will manage staffing levels for residential/commercial pest teams, supervise regular performance reviews, and support scheduling and safety compliance.

Ideal candidates will have strong problem-solving and leadership skills, solid math aptitude for staffing calculations, and excellent communication abilities.