Operations Lead - Technician Talent & Training

Rentokil North America; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) retirement plan

Paid holidays

Vacation and sick days

Job summary

Rentokil North America in Baton Rouge, LA is hiring a Staffing/Recruiting Lead to oversee technician recruiting, training, coaching, and accountability to maximize technician success and customer retention.

You will recruit residential and commercial pest technicians, evaluate performance, address customer concerns, manage scheduling, ensure safety compliance, and support branch operations while traveling up to 100% within territory.

Qualifications

• High school diploma or GED; licenses/certificates as required by federal/state/local regulations
• Ability to recruit and hire technicians for residential/commercial pest services
• Strong problem-solving and leadership abilities
• Excellent communication skills (verbal and written)

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize success and retention
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians
• Review and evaluate ongoing technician performance via ride-alongs and audits
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close staffing gaps
• Monitor branch scheduling and ensure appointments are completed efficiently
• Ensure safety standards are met and operations comply with regulations
• Monitor inventory of pest/termite control products

Skills

Problem solving

Leadership

Communication

Rapport building

Education

High school diploma or GED

Valid driver's license

Job description

Rentokil North America in Baton Rouge, LA is hiring a Staffing/Recruiting Lead to oversee technician recruiting, training, coaching, and accountability to maximize technician success and customer retention.

You will recruit residential and commercial pest technicians, evaluate performance, address customer concerns, manage scheduling, ensure safety compliance, and support branch operations while traveling up to 100% within territory.