Field Operations Manager: Technician Training & Recruitment

Rentokil North America, Inc.; Appleton (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid vacation

Floating holidays

Training and development

Job summary

Rentokil North America, Inc. is seeking a Staffing and Training Supervisor to oversee technician recruiting, onboarding, ongoing development, and accountability measures across branches.

You will lead residential/commercial pest technician hires and monitor performance to maximize retention and service quality. The role requires strong problem solving, leadership, and communication abilities, with flexibility for travel within assigned territories and occasional extended hours during peak

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance (ride-alongs and audits).
• Respond diligently to customer concerns and ensure service quality.
• Fill in periodically on customer appointments to help cover staffing gaps.

Skills

Problem solving

Leadership

Math skills

Communication

Customer rapport

Education

High school diploma

Job description

Rentokil North America, Inc. is seeking a Staffing and Training Supervisor to oversee technician recruiting, onboarding, ongoing development, and accountability measures across branches.

You will lead residential/commercial pest technician hires and monitor performance to maximize retention and service quality. The role requires strong problem solving, leadership, and communication abilities, with flexibility for travel within assigned territories and occasional extended hours during peak