Operations Manager, Technician Development & Retention

Terminix; Ferndale (NY); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation & holidays

Floating holidays

Company-paid holidays

Tuition reimbursement

Job summary

Rentokil North America, Inc. in the United States is seeking a Senior Technician Talent Manager to oversee recruiting, training, and development of pest control technicians, with a focus on maximizing retention and service quality.

The role leads recruiting, coaching, performance reviews, and scheduling to ensure staffing levels meet demand, while maintaining safety and regulatory compliance across branches. The position requires strong leadership, problem solving, and excellent communication.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Skills

Problem solving

Leadership

Math aptitude

Communication

Customer relationships

Education

High school diploma (or GED)

Licenses/certificates as required

Valid driver’s license

Job description

Rentokil North America, Inc. in the United States is seeking a Senior Technician Talent Manager to oversee recruiting, training, and development of pest control technicians, with a focus on maximizing retention and service quality.

The role leads recruiting, coaching, performance reviews, and scheduling to ensure staffing levels meet demand, while maintaining safety and regulatory compliance across branches. The position requires strong leadership, problem solving, and excellent communication.