Operations Manager: Technician Growth & Service Excellence

Rentokil North America; Vineland (NJ); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation time

Paid holidays

Job summary

Rentokil is seeking a role to oversee technician recruiting, training, coaching, and accountability to maximize technician success and retention. The position focuses on ensuring high service quality and customer retention across branches.

The candidate will recruit residential and commercial pest technicians, monitor performance, and respond to customer concerns, with occasional on-site coverage during peak times.

Qualifications

• High school diploma or GED required.
• Maintain licenses/certificates as required by federal, state, and local regulations.
• Maintain valid driver’s license.

Responsibilities

• Oversee ongoing technician training, coaching, development, and accountability to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate technician performance via ride-alongs and audits.
• Respond diligently and compassionately to customer concerns and ensure service quality.
• Fill in periodically on customer appointments to cover staffing gaps.

Skills

Problem solving

Leadership

Math aptitude

Communication

Customer rapport

Driver's license

Education

High school diploma or GED

Job description

Rentokil is seeking a role to oversee technician recruiting, training, coaching, and accountability to maximize technician success and retention. The position focuses on ensuring high service quality and customer retention across branches.

The candidate will recruit residential and commercial pest technicians, monitor performance, and respond to customer concerns, with occasional on-site coverage during peak times.